The video discusses the shift from static customer segmentation to a more dynamic and forward-looking approach, using AI to analyze customer behavior and predict future actions. It emphasizes the importance of understanding changing customer states and taking proactive, personalized actions at the right times.
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Panel 1: Dr. Thanh Ho
15:10The video discusses the shift from static customer segmentation to a more dynamic and forward-looking approach, using AI to analyze customer behavior and predict future actions. It emphasizes the importance of understanding changing customer states and taking proactive, personalized actions at the right times.
Please excuse mistakes in translation.
Panel 1: Dr. Thanh Ho